ITIL

ITIL4HVIT1T | Dĺžka 3 dni | Žiadne vypísané termíny

ITIL® 4 Specialist: High-Velocity IT (HVIT) explores the ways in which digital organizations and digital operating models function in highvelocity environments. It covers how to adapt service management practices to the modern [...]

H61L1S: ITIL® 4 Specialist: Acquiring & Managing Cloud Services

H61L1S | Dĺžka 3 dni | 4 termíny

This course explores the procurement, implementation, and ongoing evaluation of cloud services and technologies to ensure they provide value. It covers the concept of the cloud services user journey, which aligns key ITIL concepts [...]

ITIL® 4 Foundation

ITIL4FPT | Dĺžka 3 dni | 18 termínov

Kurz poskytuje úvod do problematiky poskytovania IT služieb v dobe digitálnej transformácie prostredníctvom "Service Value System". Nová verzia ITIL4 vychádza z verzie ITIL 2011 a zároveň reaguje na vývoj nielen v oblasti technológií [...]

ITIL® 4 Specialist: Create, Deliver and Support

ITIL4CDS1T | Dĺžka 3 dni | 6 termínov

Tento kurz pokrýva ,,hlavné“ činnosti správy služieb a rozširuje rozsah ITILu tak, aby zahrňoval ,,vytváranie“ služieb. Tento kurz sa zameriava na integráciu rôznych tokov vytvárajúcich pridané hodnoty a ich aktivity za účelom [...]

ITIL® 4 Strategist: Direct, Plan and Improve

ITIL4DPI1T | Dĺžka 3 dni | 8 termínov

The adoption of ITIL as the world’s most widely used guidance for IT and service management continues with ITIL 4. ITIL 4 ensures continuity with existing ways of working (where service management is already successful) by [...]

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL4DSV1T | Dĺžka 3 dni | 4 termíny

ITIL 4 Specialist: Drive Stakeholder Value benefits IT professionals who foster relationships with stakeholders to co-create value as well as those who manage customer journeys, experiences, or expectations. The course covers all [...]

ITIL® 4 Leader: Digital and IT Strategy

HU0C6S | Dĺžka 3 dni | 6 termínov

The ITIL® 4 Leader: Digital and IT Strategy course provides guidance about crafting a digital vision and shaping IT and business strategies. The course focuses on the alignment of digital business strategy with IT strategy, adding a [...]

ITIL® 4 Specialist: Business Relationship Management

H38CMS | Dĺžka 3 dni | 4 termíny

Technology has transformed the way we work, socialize, purchase goods, and interact with services, fuelling new behaviours, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver [...]

ITIL® 4 Specialist: Monitor, Support and Fulfill

H38CJS | Dĺžka 3 dni | 3 termíny

This module covers the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management [...]

ITIL® 4 Specialist: Sustainability in Digital and IT

H38DRS | Dĺžka 3 dni | 3 termíny

Technology has transformed the way we work, socialize, purchase goods, and interact with services—fueling new behaviors, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver higher [...]

ITIL® 4 Specialist: Plan, Implement and Control

H37WRS | Dĺžka 3 dni | 5 termínov

This course teaches key concepts, principles, values and challenges of ITIL 4’s five management practices—the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the [...]

ITIL® 4 Specialist: Collaborate, Assure and Improve

H37WQS | Dĺžka 3 dni | 2 termíny

This module covers the key concepts, principles, values, and challenges of the five management practices of ITIL 4: the Continual Improvement Practice, Service Level Management Practice, Relationship Management Practice, Information [...]

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