1 Course Introduction
- Introductions and course logistics
- Course objectives
2 Overview of Virtual Desktop and Application Virtualization
Troubleshooting
- Identify Horizon architecture and supportability using Horizon
Documentation
- Apply systematic troubleshooting methods to logically diagnose faults by
collecting valid and accurate information regarding the environment and
problems
- Identify the different approaches to take when a problem occurs and how to
document them
3 Command-Line Tools and Backup Options
- Describe key Horizon Connection Server features that are available as CLI
options with the vdmadmin command
- Identify and collect the log locations for each Horizon component
- Describe the Horizon backup and restore and its benefits
- Identify the Database reporting functionality and the steps to resolve
inconsistencies
4 Troubleshooting Machines and Desktops
- Identify the information captured in the Help Desk Tool
- List the procedures to diagnose and fix problems encountered when creating
or using machines and desktop pools
- Identify procedures you can follow to diagnose and fix problems while
creating and using Linux desktops
5 Horizon End User Performance and Optimization
- Discuss the Logon Monitor requirements
- Describe the Logon Monitor configuration
- List the Logon Monitor metrics
- Identify the advantages of image optimization
- Explain how to optimize Horizon Windows desktops
6 Troubleshooting Instant Clones
- Describe how instant clones are created
- Explain what gets logged when an instant clone is created
- Identify the keywords to look for in logs when troubleshooting instant
clones
- Discuss how to troubleshoot problems with instant clones
7 Troubleshooting Horizon Client
- Identify steps that you can follow to solve problems related to Windows
Horizon Client
- Identify steps to solve problems related to Horizon Client for Linux
- Identify steps that you can follow to solve problems related to Horizon
HTML Access
- Identify steps to solve problems related to Horizon Client for Mac
8 Troubleshooting Common Client Connection Issues
- Identify the key ports in the Horizon environment
- Discuss how to troubleshoot black screen problems
9 Troubleshooting Device Redirection
- List troubleshooting steps applicable to USB Redirection issue
- Discuss Nested RDSH Redirection
10 Troubleshooting Horizon Connection Server
- Identify general troubleshooting techniques for Horizon Connection
Server
- Explain how to use logs to identify common Horizon Connection Server
problems
- Describe Active Directory (AD) Lightweight Directory Service (LDS)
Replication
- Discuss Horizon Connection Server Replication common issues
- Explain how to interpret Horizon Connection Server logs
- Compare successful and unsuccessful logs from common infrastructure
administration tasks
11 Troubleshooting Unified Access Gateway
- List and identify common UAG deployment issues
- Explain how to monitor the health of a Unified Access Gateway
deployment
- Identify and Troubleshoot UAG certificate issues
- Explain how to monitor, test, and troubleshoot network errors using
tcpdump and curl
- Detail general Unified Access Gateway troubleshooting methods
12 BLAST Configuration
- Discuss BLAST Codecs and Encoder Switch settings
- Describe how to verify BLAST configuration using logs and settings
13 Optimizing BLAST
- List general BLAST optimization recommendations
- Summarize BLAST tuning recommendations that apply to WAN connections
- Summarize BLAST tuning recommendations that apply to work-from-home and
home-office-to-cloud use cases
- Describe recommended tuning options to increase display protocol quality
for all use cases and applications
14 Troubleshooting Horizon Connections
- Explain Horizon connections
- Describe the role of primary and secondary protocols in Horizon
connections
- Describe HTML Client Access Connections
- Describe Horizon Connections Load Balancing
- Describe timeout settings, supported health monitoring string, and
suitable Load balancer persistence values
- Identify troubleshooting steps for failing Horizon Load Balancer
connections
- List the steps for troubleshooting Horizon connections
15 Troubleshooting Horizon Certificates
- List Horizon certificate functions
- Describe Horizon certificate scenarios
- Discuss potential challenges related to certificates in Horizon
- Describe the troubleshooting approach to Horizon certificates
issues
16 Cloud Pod Architecture
- Describe Cloud Pod Architecture troubleshooting
scenarios
