ITIL(R) 4 Specialist: Collaborate, Assure and Improve

This intermediate-level course is part of the ITIL® 4 Practice Manager pathway and focuses on developing a strong understanding of five critical ITIL practices: Relationship Management, Service Level Management, Supplier Management, Continual Improvement, and Information Security Management. Over three days of instructor-led training and collaborative activities, learners will explore how to embed these practices into organisational value streams, improve service performance, and support strategic and operational goals.By attending, learners will gain the capability to evaluate and improve ITIL practice maturity using the ITIL Maturity Model. The course offers a blend of practical learning, peer collaboration, and expert guidance to drive service excellence and embed continual improvement.