ITIL(R) 4 - Half day Overview

This short introductory course provides a high-level overview of modern service management principles and introduces delegates to ITIL 4, the latest evolution of global best practice from PeopleCert. As organisations increasingly rely on IT to support digital transformation and strategic business change, IT service management has become a critical capability. ITIL 4 offers a flexible, integrated system for the governance and management of IT enabled services. It reflects new ways of working, including DevOps, Agile and Lean, and addresses the challenges and opportunities of operating in digital environments.