Blended Learning – the best of both ways to learn.Combining the best of digital and live learning, with access to world-class industry experts, we focus on ensuring you can apply your learning to help you fully understand the key aspects [...]
  • ITIL4F-BL-QA
  • Cena na vyžiadanie

Blended Learning – the best of both ways to learn.Combining the best of digital and live learning, with access to world-class industry experts, we focus on ensuring you can apply your learning to help you fully understand the key aspects of the ITIL4 foundation course and potentially utilize that learning in your working environment. What's more, our digital platform gives you the tools to track your progress and manage your own learning.The ITIL® 4 Foundation course provides a comprehensive introduction to IT service management and the ITIL framework. It is designed for individuals involved in the delivery, support, or management of IT-enabled services in modern digital organisations. This course introduces learners to key ITIL concepts such as the Service Value System (SVS), the service value chain, the four dimensions of service management, and ITIL’s guiding principles. Learners will also explore the most important ITIL practices and how these support value creation through service delivery. A blended learning format combines digital content and live instruction, enabling learners to apply knowledge in practical scenarios.

  • Identify and understand the key concepts of IT service management
  • Describe the purpose and structure of the ITIL 4 Service Value System (SVS)
  • Recognise the components and activities of the service value chain
  • Explain the four dimensions of service management
  • Understand and apply the seven ITIL 4 guiding principles
  • Explore the 15 ITIL practices, with in-depth knowledge of seven key practices
  • Use ITIL terminology and concepts to support value co-creation in organisations

Mám záujem o vybraný QA kurz