ICAgile AI for Customer Insights Micro-credential QAICAAICI-QA

QAICAAICI-QA
Cena na vyžiadanie

Understanding customers is more critical than ever in today’s data-rich environments. This ICAgile-accredited micro-credential helps learners apply AI tools to uncover customer behaviours, simulate feedback, and generate actionable insights. Participants will explore how generative AI can support profiling, pattern recognition, and strategic decision-making, while maintaining ethical standards and human oversight. The course focuses on responsible use of AI to enhance customer understanding and drive product and experience innovation.

Generate and analyse AI-driven customer profiles, identifying risks and opportunities
Apply AI techniques to uncover behaviours and validate relevance
Design and simulate customer feedback collection using generative tools
Use insights to inform product development, customer interactions, and strategic planning
Evaluate ethical implications of AI in profiling and decision-making

ICAgile AI for Customer Insights Micro-credential

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