H61L1S

This course is ideal for consumers of cloud services who are tasked with finding the best way for their organizations to meet its objectives using technology and for people
who are tasked with managing cloud services to meet its organization objectives. It is about acquiring and managing cloud services as part of an overall strategy to stay relevant in a rapidly changing world. This course considers the fundamental aspects of cloud computing to better prepare students to acquire and manage their cloud services with both efficiency and success.

After completing this course, you should be able to:

• Analyze available solutions and potential benefits using a vendor-neutral approach
• Effectively identify, select, and deliver optimized cloud services
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework
• Adopt a customer-focused end-to-end cloud procurement user journey

There are no prerequisites for this training, but we recommend that you obtain the ITIL 4 Foundation certification prior to attending.
Additional study time outside of the classroom will be required to prepare for the certification exam.

This course prepares you for the ITIL® 4 Specialist: Acquiring and Managing Cloud Services certification.

Module 1: Introduction

• Cloud fundamentals
• Types of cloud solutions
• Cloud services models
• Benefits and challenges of using cloud services

Module 2: Explore: Can the Organization Benefit From Cloud?

• Cloud services strategies
• Understanding cloud services costs
• Understanding cloud services risks
• Key cloud strategy elements

Module 3: Engage: Meeting a Cloud Service Provider

Module 4: Offer: Selecting the Right Services and Service Provider

• Calculating ROI in moving to the cloud
• Defining and communicating the business case for cloud services
• Typical areas of conflict and uncertainty

Module 5: Agree: Negotiating and Planning

• Cloud service agreements
• Shared responsibility model
• Roles and responsibilities map

Module 6: Onboard (and Offboard): Moving to the

• General cloud onboarding steps
• Planning for cloud onboarding
• Preparing users for new cloud services
• Offboarding customers and users
• Moving from in-house to cloud solutions
• Avoiding vendor lock-in

Module 7: Co-Create: Enabling Value

• Operating model components
• The dynamics of cloud service consumption
• Managing cloud service quality

Module 8: Realize: Measuring and Improving

• VUCA and the value co-creation map
• Continual improvement model for the cloud
• Executing the cloud adoption roadmap