Experience Practitioner XLAEXPPRACT-QA

XLAEXPPRACT-QA
Cena na vyžiadanie

This two-day course builds on foundational experience management concepts and equips practitioners with the skills and methodologies required to design, implement, and manage Experience Level Agreements (XLAs) in real-world environments. It covers the operationalisation of XLAs, experience data collection and analysis, and the establishment and role of the Experience Management Office (XMO).

Understand the practicalities of implementing XLAs in operational environments
Apply the XLA Design methodology to create effective XLAs
Collect, analyse, and interpret experience data to monitor and improve experience outcomes
Define the role and scope of an Experience Management Office (XMO) and how it supports organisational experience goals
Manage and improve customer and employee experiences using structured, data driven techniques
Recognise and address challenges inherent in real-world XLA implementation

Experience Practitioner

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